DELIVERIES

All UK deliveries are charged at £6.95 (maximum of 2 pieces per order). Parcels will be sent by Royal Mail Special Delivery or Courier.

We will aim to send out your order within 3 to 5 working days but please allow up to 10 working days for delivery. If a piece you have ordered is not in stock, we will contact you with the option of a refund or an alternative colour.

RETURNS

We want you to be delighted with your order but if for any reason you are not entirely satisfied, we will be happy to offer a refund or exchange.

Items must be returned in the original packaging with all tags and labels in place.We cannot accept a return of any item that has been worn, cut or styled.

Please send any returns within 10 working days. As most of our pieces are of considerable value we would recommend sending returns by Royal Mail Special Delivery so that the parcel is insured. We cannot accept liability for any product lost in transit and if any item is not received within 10 working days, you will be deemed to have accepted the goods.

VAT RELIEF

You can claim VAT relief (currently 20%) on all wigs and hairpieces (but not products and accessories) if you are purchasing for medical reasons. For further information on your eligibility to claim VAT relief, the HMRC helpline number is 0300 123 1073 – or you can take a look at the eligibility criteria on the HMRC website.

If you are eligible for VAT relief, at the checkout, complete the self-certification form and the VAT will be deducted from your final bill.